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Frequently Asked Questions
How do I track my order?
You can track your order using our order lookup page. You'll need your order number (sent to your email after purchase) and the email address used for the order.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and with original tags attached. Contact us for a return authorization number.
How long does shipping take?
Standard shipping takes 5-10 business days. Express shipping (2-3 business days) is available at checkout. International shipping typically takes 10-20 business days.
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placing the order, before processing begins. Contact support immediately with your order number.
Other ways to reach us
Email: support@kigurumipro.com
Hours: Monday - Friday, 9am - 6pm (UTC)